| FAQ's |
Will my pet have to be up to date on vaccinations?
Yes, you will need to provide a current copy of your pet's rabies certificate, along with
the name and phone number of your veterinarian.
How long does it take for my pet to be groomed?
Most dogs take about an hour to groom. Dogs with mats may take longer.
How do I schedule an appointment?
Most of the time, we will not be available to answer the phone during the work day
unless we are in-between service calls. You are encouraged to leave the following
information either on our voice mail or in an email:
Do you schedule evening or weekend appointments?
In certain instances where the situation requires it, we do schedule off-hour
appointments. There is an extra charge for this accommodation.
How often should my pet be groomed?
Generally, your pet should be groomed every 4 to 6 weeks. In fact, you should try to
"lock-in" a recurring appointment to avoid long delays.
My dog is heavily matted. How long will it take you to de-mat him?
We will not de-mat a pet that is heavily matted. De-matting is very time-consuming
and painful for your pet. We firmly believe that the grooming process should be an
enjoyable, relaxing and pain-free experience for your pet.
What if I miss my appointment?
If you are not able to keep an appointment, you must let us know at least 24 hours in
advance or you will be charged a service-call fee of $25. We have clients waiting to fill
cancelled appointments.
My pet sheds constantly. Is there anything you can do?
Yes, we can use the FURminator Shed-less Treatment which reduces shedding up to
90%! It removes undercoat and loose hair without sacrificing the healthy top coat.
This also helps those individuals who suffer with allergies.
What if it snows? Will you still plan to groom my pet?
Generally, if it is snowing, the van is not driven until the roads are cleared. It is difficult
to drive in very inclement weather because the van is top-heavy. We will contact you
and reschedule if necessary; however, every attempt will be made to keep your
scheduled appointment.
Yes, you will need to provide a current copy of your pet's rabies certificate, along with
the name and phone number of your veterinarian.
How long does it take for my pet to be groomed?
Most dogs take about an hour to groom. Dogs with mats may take longer.
How do I schedule an appointment?
Most of the time, we will not be available to answer the phone during the work day
unless we are in-between service calls. You are encouraged to leave the following
information either on our voice mail or in an email:
- your name & address
- the breed of your pet and his age
- when he was professionally groomed last
- and any special treatment that your pet requires
Do you schedule evening or weekend appointments?
In certain instances where the situation requires it, we do schedule off-hour
appointments. There is an extra charge for this accommodation.
How often should my pet be groomed?
Generally, your pet should be groomed every 4 to 6 weeks. In fact, you should try to
"lock-in" a recurring appointment to avoid long delays.
My dog is heavily matted. How long will it take you to de-mat him?
We will not de-mat a pet that is heavily matted. De-matting is very time-consuming
and painful for your pet. We firmly believe that the grooming process should be an
enjoyable, relaxing and pain-free experience for your pet.
What if I miss my appointment?
If you are not able to keep an appointment, you must let us know at least 24 hours in
advance or you will be charged a service-call fee of $25. We have clients waiting to fill
cancelled appointments.
My pet sheds constantly. Is there anything you can do?
Yes, we can use the FURminator Shed-less Treatment which reduces shedding up to
90%! It removes undercoat and loose hair without sacrificing the healthy top coat.
This also helps those individuals who suffer with allergies.
What if it snows? Will you still plan to groom my pet?
Generally, if it is snowing, the van is not driven until the roads are cleared. It is difficult
to drive in very inclement weather because the van is top-heavy. We will contact you
and reschedule if necessary; however, every attempt will be made to keep your
scheduled appointment.
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| Lucy Dalpe Lynn Schifino (401) 433-0922 - (401) 474-7240 |